I am refusing to use self service tills as they put people out of work. I know not working is a dream but some need it! The info desk in my local bank is now unpersoned with a sign saying a cashier will deal with you. So now a long queue to talk to someone for something that will take a bit of time and delay others.......grrrrr.
your bank seems to have done that backwards. they should have one info desk open and everything else automated.
I am refusing to use self service tills as they put people out of work.
well. you'd think, but maybe not. in my shop (which of course is not the same everywhere) the self scan tills are meant to be the equivalent of 'basket only' (the spirit of which is 'small amounts of shopping'). they used to only have one basket till open if you are lucky. so that operator now mans 6 selfscans instead of one checkout. if the ss are under-used they still have to have that assistant there.
meanwhile over at the undermanned normal tills people with big shops are being delayed by people with small basket shops in the same queue, who like yerself don't want to use ss. there are lots of good reasons not to (eg lots of items needing authorising) but if a person has not much stuff and is able bodied and can pack and so on then from a staff pov they should go to ss.
why. because a hint of a queue means people like me are hauled off our departments to man the tills, often for hours not the 10 minutes of so to get the queues down.
meanwhile no-one else will be doing whatever I was doing, which is why shelves are empty, you can't find what you want or anyone to help you.
so I have to cover tills and do my other work, BUT if they lost the ss and use that assistant to do basket only tills, small shops shoppers would use that till, that queue would move quickly (that's the point) and the other tills would have less queues too.
you'd think but my personal experience is, avoiding self scans tills to save jobs doesn't help it just gives existing staff more work to do.
that said, i'm not a huge fan of them. I think the bagging area is too low down. I've never been to one yet that's a workable height.